FAQ

It is likely that the bus is already sold out for that date. Make sure to call to be put on a wait list as people do cancel!

During the booking process at the step where you select your depart or return date, hover your mouse over the desired day and the number that shows up is the number of remaining seats. You may also always call the office.

MagicBus advises that all patrons book as soon as possible as we do sell out our buses. If you book your overnight trip the day prior to departure or during holiday season, please note that this does not guarantee hotel availability. You must receive a confirmation e-mail from us to verify that your trip is official. Otherwise for day trips, if there is availability you can book late the night before.

We do not recommend this; however, this will be up to the discretion of our Tour Director(s) provided there is room on the bus. Tour Directors can only accept cash and there will be no change available.

Yes, you can find the “transportation only” rate here. To book this, go to our Book Now page and on step 5: Lift Tickets, select the option “pick and choose”. Here you may un-check the required lift tickets for each person. We offer a discounted transportation only rate for seasons pass holders and Marmot Escape Card holders. To book the discounted transport only rate for seasons pass holders and Marmot Escape Card Holders, you must call the office.

Passengers 12 and under must be accompanied by a responsible person at least 16 years of age. That being said, all passengers under 18 will require their parent or guardian to sign the waiver form that is supplied after booking.

MagicBus to Marmot Basin departs from the NE entrance (back Door) of the Edmonton Inn at 11834 Kingsway Ave. Parking is free, but take the necessary precautions to keep your vehicle safe. (MagicBus Tours is not responsible for lost or stolen items)

For MagicBus to Marmot Basin Overnight Stays: After your first day skiing the bus will drop you off at your hotel. The following morning however, you must arrange shuttle transportation to the resort. Please ask the MagicBus Tour Director or the hotel front desk for shuttle times and rates. For Weekenders: Transportation to and from the resort will be included each day of the tour.

No. By law there must be at least one person in the room who is 18 or older.

MagicBus Tours provides exclusive day trip service to Marmot Basin throughout the season. We also do a variety of annual trips called “Weekenders”. If you wish to ski elsewhere we can produce a custom group tour for you to fit your needs for 40 or more people.

Yes, we can pick you up in Edson if you are going to Marmot Basin. Please change your pickup/drop-off location category in the online booking form. If you are going on a Weekender, we can arrange pick-ups in Red Deer or Calgary. Please contact the office to arrange this.

Sure! Go to MagicBus Rates for all the seasons rates. Prices are per person and in Canadian currency. Youth/ Junior/ Child overnight rates are only valid with a purchased Adult trip.

Please refer to our Terms & Conditions page for the cancellation policy that aligns with the type of trip you are booked on.

Yes, MagicBus requires about 20 people booked on our motor coach to launch a trip. Any less than that is not economically feasible or environmentally responsible. You will be notified promptly if a tour you are booked on is cancelled with the option of a re-schedule or full refund.

There could be a chance that there was an error with inputting your e-mail address. If you have booked an overnight trip, it is likely the hotel has not yet confirmed the availability. Contact us at the office if you’re getting close to your departure day and we’ll gladly sort it out.

Your session has timed out and most likely the trip was not processed. Please contact the office during regular scheduled hours to double check.

Yes, please check in with the Tour Director prior to jumping on the bus. They will be in the vicinity of the motor coach and the building doors.

You will be required to have a Waiver & Covid Declaration filled out prior to being able to board the bus. We recommend filling this out online prior to arriving for your tour. Anyone under 18 years old, must have the waiver filled out by a parent or guardian. You will be sent a link containing the waiver form along with your booking confirmation or you can view it here.

Yes you may bring your personal food and non-alcoholic beverages on board but please keep the bus free of litter. We ask that the food not be too smelly or messy. The Tour Director(s) will come down the aisles several times to collect garbage and bottles.

Our tours are family friendly and do not allow alcoholic beverages onboard so we encourage you to leave those at home.

Yes, you can leave anything on the bus. The bus will be locked, but all items left are still at your own risk and you will not have access to it during the day. The bus will be departing the hill after dropping everyone off and returning for pick up.

Group rates are based on 40 people and can be more or less depending on your needs. It also depends on the time of the season, how many days, which day of the week, where you want to go and so on. If you require a rate, please fill out this form with all the details of your request.

Rentals can be done on mountain or in Edmonton at local ski shops such as Pacesetter (10054 167 Street) or Sundance Ski & Board Shop (10423 79 Avenue). We recommend renting locally to maximize your time on the mountain!

Yes, they are called Boarding Passes or PromoCodes and can be purchased online or in person at our office Suite 902, 11834 Kingsway Ave 9th Floor, East Tower, Edmonton. We can also make custom gift certificates of any dollar value, just give us a call.

Yes! You can enter a maximum of ONE Boarding Pass/ PromoCode code per person on the online booking form when booking yourself. If you wish to redeem more towards an overnight, you must call into the office to make this transaction.

Yes, punch in the ID# on the pass into the online booking form in the PromoCode area to redeem it. If the Boarding Pass/ PromoCode was issued as a trip credit, it is only valid for the season it was issued.

All credits will be valid only for the season they are issued and can be redeemed over the phone anytime during regular scheduled office hours. You may be given a Boarding Pass/PromoCode as a credit.

Our online booking process now accepts visa debit cards! You can also come into our office during our regular scheduled hours and can pay with cash or debit. See our office hours at the bottom of the page.